How do I design an effective CSAT survey?
An example of an AI chatbot conversation about designing a Customer Satisfaction Survey (CSAT).
How do I design an effective CSAT survey?
To design an effective CSAT survey, start by defining your objectives. What specific feedback are you looking for?
I want to measure customer satisfaction after support interactions.
Great! You can use a simple 1-5 scale question like 'How satisfied were you with your support experience?' and follow up with an open-ended question for more insights.
How many questions should I include?
Keep it short and focused. Ideally, 3-5 questions should suffice to get meaningful feedback without overwhelming your customers.
What is the best way to distribute the survey?
You can distribute the survey via email, in-app notifications, or after a support call. Choose the method that best reaches your customers.
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