What do customers expect from AI chatbots?

What do customers generally expect from AI chatbots?

Customers typically expect AI chatbots to provide quick responses, accurate information, and a seamless experience.

How important is personalization in chatbot interactions?

Personalization is crucial; customers appreciate when chatbots remember their preferences and tailor responses accordingly.

Do customers prefer chatbots over human agents?

It varies; some customers prefer chatbots for speed, while others value the empathy and understanding of human agents.

What are common frustrations customers have with chatbots?

Common frustrations include lack of understanding, repetitive responses, and inability to handle complex queries.

How can companies improve their AI chatbots?

Companies can improve chatbots by regularly updating their knowledge base, incorporating user feedback, and enhancing natural language processing.