What’s the difference between a queue and a waitlist?
A queue is a line of customers waiting for service, while a waitlist is a list of customers waiting for availability.
Which one is better for customer experience?
It depends on the context. Queues can provide immediate service, while waitlists can manage demand more effectively.
Can you give me an example of when to use each?
Sure! Use a queue for a coffee shop during peak hours, and a waitlist for a popular restaurant with limited seating.
What are the pros and cons of each?
Queues can create a sense of urgency but may frustrate customers. Waitlists can enhance planning but may lead to uncertainty.
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