How can I create effective customer feedback surveys?
An example of an AI chatbot conversation about customer feedback surveys.
How can I create effective customer feedback surveys?
To create effective customer feedback surveys, start by defining your goals. What specific feedback are you looking for?
I want to know how satisfied my customers are with our service.
Great! You can use a mix of rating scales and open-ended questions to gauge satisfaction. Would you like some example questions?
Yes, please provide some examples.
You could ask: 'On a scale of 1-10, how satisfied are you with our service?' and 'What can we do to improve your experience?'
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