What is a customer journey?
An example of an AI chatbot conversation about understanding customer journeys.
What is a customer journey?
A customer journey is the complete experience a customer has with a brand, from awareness to purchase.
Why is it important to map the customer journey?
Mapping the customer journey helps businesses understand customer needs, improve experiences, and increase satisfaction.
What are the stages of a customer journey?
The stages typically include awareness, consideration, decision, retention, and advocacy.
How can I improve my customer journey?
You can improve it by gathering customer feedback, personalizing experiences, and optimizing touchpoints.
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