What do customers think about payment fees?

What do customers generally think about payment fees?

Many customers find payment fees frustrating, especially if they feel they are not receiving value in return.

Are there specific fees that customers dislike the most?

Yes, transaction fees and service charges are often the most disliked, as they can feel hidden or unexpected.

How can businesses improve customer perception of these fees?

Businesses can improve perception by being transparent about fees, providing clear value, and offering alternatives.

Do payment fees affect customer loyalty?

Absolutely, high or unclear fees can lead to decreased loyalty, as customers may seek better options elsewhere.