What factors influence customer perception of quality?
Customer perception of quality is influenced by several factors, including product features, brand reputation, and customer service.
How does brand reputation affect this perception?
Brand reputation can significantly impact perception; a well-regarded brand often leads customers to expect higher quality.
Can customer reviews change the perception of a product's quality?
Absolutely! Positive reviews can enhance perceived quality, while negative reviews can diminish it.
What role does price play in perceived quality?
Price often serves as a quality indicator; higher prices can lead to the assumption of better quality, though this isn't always true.
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