What are the key customer satisfaction benchmarks I should know?
An example of an AI chatbot conversation about customer satisfaction benchmarks and their importance.
What are the key customer satisfaction benchmarks I should know?
Key benchmarks include Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).
How do I measure NPS effectively?
To measure NPS, ask customers how likely they are to recommend your product on a scale of 0-10, then categorize their responses.
What is a good NPS score?
A good NPS score typically ranges from 30 to 50, while scores above 70 are considered excellent.
Can you explain CSAT and how it's calculated?
CSAT measures customer satisfaction through surveys, usually asking customers to rate their satisfaction on a scale of 1-5.
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