MagicBuddy

What are the key customer satisfaction metrics I should track?

An example of an AI chatbot conversation about customer satisfaction metrics and their importance.

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You

What are the key customer satisfaction metrics I should track?

MagicBuddy
MagicBuddy

The key metrics include Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).

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You

How do I calculate NPS?

MagicBuddy
MagicBuddy

NPS is calculated by subtracting the percentage of detractors from the percentage of promoters based on survey responses.

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You

What is a good NPS score?

MagicBuddy
MagicBuddy

A good NPS score typically ranges from 30 to 50, while scores above 50 are considered excellent.

😀
You

Can you explain CSAT and how it's measured?

MagicBuddy
MagicBuddy

CSAT measures customer satisfaction through surveys, usually asking customers to rate their satisfaction on a scale from 1 to 5.

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