What resources can help improve customer service training?
An example of an AI chatbot conversation about customer service training resources.
What resources can help improve customer service training?
There are several resources available, including online courses, workshops, and books focused on customer service skills.
Can you recommend any specific online courses?
Sure! Platforms like Coursera and Udemy offer courses such as 'Customer Service Fundamentals' and 'Dealing with Difficult Customers'.
What books should I consider for customer service training?
Some great books include 'The Customer Service Survival Kit' by Richard Gallagher and 'Delivering Happiness' by Tony Hsieh.
Are there any free resources available?
Yes! Websites like HubSpot and LinkedIn Learning offer free articles and courses on customer service best practices.
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