How can I customize my CRM to gather customer feedback effectively?
An example of an AI chatbot conversation about customizing a CRM for effective customer feedback collection.
How can I customize my CRM to gather customer feedback effectively?
You can customize your CRM by adding specific fields for feedback, creating automated surveys, and integrating feedback tools.
What types of feedback should I focus on collecting?
Focus on collecting product satisfaction, service quality, and customer experience feedback to gain valuable insights.
Can I automate the feedback collection process?
Yes, you can set up automated email surveys or use chatbots to collect feedback after customer interactions.
How do I analyze the feedback I receive?
You can use analytics tools within your CRM to categorize feedback, identify trends, and generate reports for better decision-making.
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