What should I do if my order arrived damaged?
An example of an AI chatbot conversation about handling damaged items in orders.
What should I do if my order arrived damaged?
I'm sorry to hear that! Please provide your order number and a description of the damage.
My order number is 12345, and the vase is cracked.
Thank you for the information. I can help you with a replacement or a refund. Which would you prefer?
I would like a replacement, please.
Got it! I will process the replacement for you. You should receive a confirmation email shortly.
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