How can I handle a difficult client effectively?
Dealing with difficult clients requires patience and understanding. Start by actively listening to their concerns.
What if they are being rude or aggressive?
Stay calm and professional. Acknowledge their feelings, but set clear boundaries for respectful communication.
Should I escalate the issue to my manager?
If the situation doesn't improve or escalates further, it may be wise to involve your manager for additional support.
Any tips for preventing these situations in the first place?
Yes! Clear communication and setting expectations from the start can help prevent misunderstandings that lead to conflict.
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