How can I handle difficult passengers effectively?
Dealing with difficult passengers requires patience and empathy. Can you describe a specific situation you're facing?
I had a passenger who was very rude and refused to follow safety instructions.
In such cases, it's important to remain calm. Acknowledge their feelings, and gently remind them of the safety protocols.
What if they continue to be disruptive?
If they persist, you may need to involve security or follow your company's protocol for handling unruly passengers.
Are there any techniques to de-escalate the situation?
Yes, using active listening, maintaining a calm tone, and offering solutions can help de-escalate tensions.
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