How should I respond to negative online reviews?
An example of an AI chatbot conversation about handling online reviews effectively.
How should I respond to negative online reviews?
It's important to respond professionally. Acknowledge the issue, apologize if necessary, and offer a solution.
What if the review is unfair or false?
In that case, calmly state your perspective and provide evidence if possible. Avoid being defensive.
Should I respond to positive reviews too?
Absolutely! Thanking customers for positive feedback shows appreciation and encourages loyalty.
How can I encourage more reviews from my customers?
You can ask satisfied customers directly, send follow-up emails, or offer incentives for leaving reviews.
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