How should I document customer support interactions?

How should I document customer support interactions?

You should include details like the customer's issue, the steps taken to resolve it, and any follow-up actions.

What tools can I use for documentation?

You can use CRM software, ticketing systems, or even simple spreadsheets to document interactions.

Is there a standard format I should follow?

Yes, a standard format typically includes the date, customer details, issue description, resolution steps, and notes.

How can I ensure the documentation is useful for future reference?

Make sure to be clear and concise, use tags for easy searching, and regularly review and update the documentation.