How do I process a refund for a returned item?
To process a refund, first verify the return request and check the item's condition. Then, initiate the refund in your system.
What if the item was damaged during shipping?
If the item was damaged during shipping, you should document the damage and contact the shipping provider for a claim.
How long does it take for the refund to be processed?
Refunds typically take 5-7 business days to process, depending on your payment method and bank.
Can I offer store credit instead of a refund?
Yes, you can offer store credit as an alternative to a refund, just make sure to inform the customer about this option.
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