How can I analyze customer reviews for my eCommerce site?
An example of an AI chatbot conversation about analyzing customer reviews in eCommerce.
How can I analyze customer reviews for my eCommerce site?
You can analyze customer reviews by using sentiment analysis tools, categorizing feedback, and tracking trends over time.
What tools do you recommend for sentiment analysis?
Some popular tools include Google Cloud Natural Language, IBM Watson, and sentiment analysis plugins for eCommerce platforms.
How can I categorize feedback effectively?
You can categorize feedback by creating tags for common themes, such as product quality, shipping, and customer service.
What trends should I look for in customer reviews?
Look for recurring themes, changes in sentiment over time, and specific product features that customers frequently mention.
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