How can AI chatbots improve customer support for eCommerce platforms?
AI chatbots can enhance customer support by providing instant responses, handling multiple inquiries simultaneously, and offering 24/7 assistance.
What specific tasks can chatbots handle in customer support?
Chatbots can assist with order tracking, answering FAQs, processing returns, and providing product recommendations.
Are there any downsides to using chatbots for customer support?
Yes, chatbots may struggle with complex queries and can sometimes frustrate customers if they can't provide satisfactory answers.
How do I choose the right chatbot for my eCommerce site?
Consider factors like integration capabilities, customization options, and the ability to handle your specific customer needs.
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