What are the best practices for email response times?
An example of an AI chatbot conversation about email response time standards and best practices.
What are the best practices for email response times?
Best practices suggest responding to emails within 24 hours for general inquiries and sooner for urgent matters.
Is there a standard response time for customer service emails?
Yes, many companies aim for a response time of under 1 hour for urgent customer service emails.
What should I do if I can't respond within the standard time?
If you can't respond in time, it's best to send a quick acknowledgment and provide a timeline for your full response.
Are there any tools to help manage email response times?
Yes, tools like email tracking software and automated responses can help manage and improve response times.
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