How do I write a closure email for a complaint?

How do I write a closure email for a complaint?

To write a closure email for a complaint, start by acknowledging the issue, then explain the resolution, and thank the customer for their patience.

Can you provide a template for that?

Sure! Here's a template:

Subject: Resolution of Your Complaint

Dear [Customer's Name],

Thank you for bringing your concern to our attention. We have reviewed your complaint regarding [briefly state the issue]. We are pleased to inform you that [explain the resolution].

We appreciate your understanding and patience during this process. If you have any further questions, feel free to reach out.

Best regards, [Your Name]
[Your Position]
[Your Company]

What should I include in the subject line?

In the subject line, you can include something clear and direct like "Resolution of Your Complaint" or "Follow-Up on Your Recent Complaint".

How can I make it more personal?

To make it more personal, use the customer's name in the greeting, reference specific details about their complaint, and express genuine empathy.