How do I follow up on a complaint via email?
An example of an AI chatbot conversation about email templates for complaint follow-ups.
Can you help me draft a follow-up email for a complaint I made?
Of course! What specific complaint are you following up on?
I complained about a defective product I received last week.
Got it! Here's a template you can use:
Subject: Follow-Up on My Recent Complaint
Dear [Recipient's Name],
I hope this message finds you well. I am writing to follow up on my complaint regarding the defective product I received on [date]. I would appreciate any updates on the resolution process.
Thank you for your attention to this matter.
Best regards, [Your Name]
That looks good! Should I add anything else?
You might want to include a request for a timeline on when you can expect a response or resolution.
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