Email vs Live Chat: Which is Better for Customer Support?
An example of an AI chatbot conversation about email vs live chat for customer support.
What are the advantages of using live chat over email for customer support?
Live chat offers real-time communication, quicker response times, and often leads to higher customer satisfaction.
Are there any downsides to using live chat?
Yes, live chat can be overwhelming during peak times and may require more staff to manage effectively.
How does email support compare in terms of response time?
Email support typically has longer response times, often ranging from a few hours to a couple of days.
Which option is more cost-effective for businesses?
It depends on the volume of inquiries; live chat can be more efficient for high volumes, while email may be cheaper for lower volumes.
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