What are the escalation options for customer support?
An example of an AI chatbot conversation about escalation options in customer support.
What are the escalation options for customer support?
In customer support, escalation options typically include moving the issue to a supervisor, a specialized team, or a higher-level support tier.
How do I know when to escalate an issue?
You should consider escalating an issue if it's unresolved after a certain time, requires specialized knowledge, or if the customer is dissatisfied.
Can you give me an example of an escalation process?
Sure! For instance, if a customer is unhappy with a product, the agent might first try to resolve it, and if unsuccessful, escalate it to a manager.
What happens after an issue is escalated?
Once escalated, a higher-level agent will review the case, communicate with the customer, and work towards a resolution.
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