What is an escalation policy?
An example of an AI chatbot conversation about escalation policies in organizations.
What is an escalation policy?
An escalation policy is a set of guidelines that dictate how issues are raised to higher levels of authority when they cannot be resolved at a lower level.
Why is it important to have one?
It's important because it ensures that critical issues are addressed promptly and effectively, minimizing downtime and improving response times.
Can you give me an example of an escalation policy?
Sure! For instance, if a customer support issue isn't resolved within 24 hours, it escalates to a team lead, and if unresolved after 48 hours, it goes to the manager.
How often should an escalation policy be reviewed?
An escalation policy should be reviewed at least annually or whenever there are significant changes in the organization or processes.
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