What are escalation procedures for chatbots?
An example of an AI chatbot conversation about escalation procedures for chatbots.
What are escalation procedures for chatbots?
Escalation procedures for chatbots are protocols that determine how and when a chatbot should transfer a conversation to a human agent.
Why are these procedures important?
They ensure that users receive timely and effective support, especially for complex issues that the chatbot cannot resolve.
Can you give me an example of when a chatbot should escalate?
Sure! If a user asks about a sensitive issue, like billing disputes, the chatbot should escalate to a human agent immediately.
How can I implement these procedures in my chatbot?
You can implement them by defining specific triggers for escalation, such as keywords or user frustration indicators.
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