What are the roles in the escalation process?
An example of an AI chatbot conversation about escalation process roles.
What are the different roles involved in the escalation process?
The escalation process typically involves roles such as the front-line support, escalation manager, and subject matter experts.
Can you explain the responsibilities of each role?
Sure! Front-line support handles initial inquiries, the escalation manager coordinates the process, and subject matter experts provide specialized knowledge.
How do these roles communicate during an escalation?
They usually communicate through ticketing systems, emails, or direct calls to ensure information is shared efficiently.
What happens if an issue is not resolved at the first level?
If unresolved, the issue is escalated to higher levels, where more experienced personnel take over to find a solution.
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