What are the steps in the escalation process?

What are the steps in the escalation process?

The escalation process typically involves identifying the issue, assessing its severity, and determining the appropriate level of escalation.

Can you explain what identifying the issue means?

Identifying the issue means recognizing and defining the problem that needs to be addressed, ensuring clarity before escalation.

What happens after assessing the severity?

After assessing the severity, you decide whether to resolve the issue at the current level or escalate it to higher management.

Who should I escalate to?

You should escalate to a supervisor or manager who has the authority to address the issue effectively.

Are there any best practices for escalation?

Yes, best practices include clear communication, documenting the issue, and following the established escalation protocol.