What are escalation protocols in customer service?
An example of an AI chatbot conversation about escalation protocols in customer service.
What are escalation protocols in customer service?
Escalation protocols are procedures for handling customer issues that require higher-level intervention.
Can you give me an example of when to escalate an issue?
Sure! If a customer is unhappy with a resolution provided by a representative, it may be escalated to a supervisor.
How do I implement these protocols in my team?
You can implement them by training your team on the steps to take when an issue needs escalation and documenting the process.
What are the benefits of having escalation protocols?
They ensure timely resolution of issues, improve customer satisfaction, and empower employees to handle complex situations.
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