How can we measure the success of an online support group?
An example of an AI chatbot conversation about evaluating online support groups' effectiveness.
How can we measure the success of an online support group?
There are several metrics to consider, such as member engagement, feedback surveys, and the achievement of personal goals.
What specific metrics should we track for member engagement?
You can track metrics like the number of active participants, frequency of posts, and response rates to discussions.
How can feedback surveys be effectively designed?
Surveys should include both quantitative questions, like rating scales, and qualitative questions for open-ended feedback.
What are some common goals members might have in a support group?
Common goals include emotional support, sharing experiences, learning coping strategies, and building a sense of community.
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