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How does conditional logic work in chatbots?

An example of an AI chatbot conversation about conditional logic in chatbots.

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You

How does conditional logic work in chatbots?

MagicBuddy
MagicBuddy

Conditional logic in chatbots allows them to respond differently based on user inputs. For example, if a user says 'I need help with my order,' the bot can ask for the order number.

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You

Can you give me an example of that?

MagicBuddy
MagicBuddy

Sure! If a user types 'I want to return an item,' the bot can respond with options like 'Is it damaged?' or 'Did you change your mind?' based on the user's response.

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You

What happens if the user selects 'damaged'?

MagicBuddy
MagicBuddy

If the user selects 'damaged,' the bot can guide them through the return process, asking for details about the damage and providing a return label.

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You

Are there any limitations to this logic?

MagicBuddy
MagicBuddy

Yes, the main limitation is that the bot can only handle predefined scenarios. If a user asks something unexpected, it may not respond appropriately.

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