How does conditional logic work in chatbots?
Conditional logic in chatbots allows them to respond differently based on user inputs. For example, if a user says 'I need help with my order,' the bot can ask for the order number.
Can you give me an example of that?
Sure! If a user types 'I want to return an item,' the bot can respond with options like 'Is it damaged?' or 'Did you change your mind?' based on the user's response.
What happens if the user selects 'damaged'?
If the user selects 'damaged,' the bot can guide them through the return process, asking for details about the damage and providing a return label.
Are there any limitations to this logic?
Yes, the main limitation is that the bot can only handle predefined scenarios. If a user asks something unexpected, it may not respond appropriately.
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