Can you give me examples of how chatbots are used in customer service?
Sure! Chatbots are often used for answering FAQs, booking appointments, and providing product recommendations.
How do they handle customer complaints?
They can escalate issues to human agents, provide troubleshooting steps, or offer refunds directly.
Are there any specific industries that benefit the most from chatbots?
Yes, industries like retail, travel, and healthcare see significant benefits from using chatbots for support.
What are the limitations of using chatbots?
Chatbots may struggle with complex queries and lack the empathy that human agents provide.
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