What are some examples of chatbots used for customer support?
There are several popular chatbots used for customer support, such as Zendesk Chat, Drift, and Intercom.
How do these chatbots improve customer service?
They provide instant responses, handle multiple inquiries simultaneously, and can operate 24/7, enhancing customer satisfaction.
Can you give me a specific example of a company using a chatbot?
Sure! H&M uses a chatbot on their website to assist customers with product inquiries and order tracking.
What features should I look for in a support chatbot?
Look for features like natural language processing, integration capabilities, analytics, and customizable responses.
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