What are some examples of contextual AI in chatbots?

What are some examples of contextual AI in chatbots?

Contextual AI in chatbots refers to the ability to understand and respond based on the context of the conversation. For example, a customer service bot that remembers previous interactions can provide more personalized responses.

Can you give me a specific example?

Sure! A great example is a travel booking chatbot that remembers your past trips and preferences. If you previously booked a flight to Paris, it might suggest similar destinations or remind you of your favorite hotel.

How does it improve user experience?

By using contextual AI, chatbots can provide tailored recommendations, reduce repetitive questions, and create a more engaging and efficient interaction.

What industries benefit the most from this technology?

Industries like e-commerce, travel, healthcare, and customer service benefit significantly, as they often require personalized interactions.