How can AI detect emotions in customer service interactions?
An example of an AI chatbot conversation about emotion detection in customer service.
How can AI detect emotions in customer service interactions?
AI can analyze text and voice tone to identify emotions like frustration or happiness.
Can you give me an example of how this works?
Sure! For instance, if a customer uses phrases like 'I'm really upset,' the AI can flag this as frustration.
What technologies are used for emotion detection?
Technologies like natural language processing (NLP) and sentiment analysis are commonly used.
How accurate is emotion detection in AI?
While it's improving, accuracy can vary based on context and the data used for training.
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