What are some examples of emotional intelligence in AI?

What are some examples of emotional intelligence in AI?

Emotional intelligence in AI can be seen in chatbots that recognize user emotions and respond empathetically. For instance, a mental health chatbot can detect when a user is feeling down and offer supportive messages.

Can you give me a specific example of a chatbot that does this?

Sure! Woebot is a mental health chatbot that uses natural language processing to understand users' feelings and provide tailored support. It can identify when someone is anxious and suggest coping strategies.

How does Woebot recognize emotions?

Woebot analyzes the language users use, looking for keywords and phrases that indicate emotional states. It also uses sentiment analysis to gauge the overall tone of the conversation.

Are there any other applications of emotional intelligence in AI?

Yes, emotional intelligence in AI is also used in customer service chatbots that can detect frustration and escalate issues to human agents when necessary.