What are some examples of failed targeted marketing campaigns?
One notable example is the 2017 Pepsi ad featuring Kendall Jenner, which was criticized for trivializing social justice movements.
What went wrong with that campaign?
The ad was seen as tone-deaf and insensitive, leading to public backlash and Pepsi pulling the ad shortly after its release.
Can you give me another example?
Sure! The 2008 Gap logo redesign is another example. The new logo was met with immediate negative feedback, prompting Gap to revert to the old design.
What can companies learn from these failures?
Companies should prioritize understanding their audience and the cultural context to avoid missteps that can lead to backlash.
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