What are some key performance indicators for customer service?
An example of an AI chatbot conversation about KPIs for customer service.
What are some key performance indicators for customer service?
Key performance indicators (KPIs) for customer service include customer satisfaction score, first response time, and resolution rate.
Can you explain how to measure customer satisfaction score?
Customer satisfaction score can be measured through surveys, typically asking customers to rate their experience on a scale.
What is a good first response time for customer service?
A good first response time is usually under 1 hour for email and within 5 minutes for live chat.
How can I improve my resolution rate?
Improving resolution rate can be achieved by providing thorough training to staff and utilizing knowledge bases for quick access to information.
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