How should I respond to a negative review?
An example of an AI chatbot conversation about responding to reviews.
How should I respond to a negative review?
It's important to acknowledge the customer's concerns. You could say, 'Thank you for your feedback. We're sorry to hear about your experience.'
What if the review is unfair?
You can still respond professionally. Try saying, 'We appreciate your input, but we believe there may be a misunderstanding. Let's discuss this further.'
Should I offer a solution in my response?
Yes, offering a solution shows that you care. You might say, 'We'd love to make this right. Please contact us directly to resolve this issue.'
How can I encourage more positive reviews?
Encourage satisfied customers to leave reviews by following up after their purchase and asking for their feedback.
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