What are some examples of user intent in chatbot conversations?
An example of an AI chatbot conversation about user intent in chatbots.
What are some examples of user intent in chatbot conversations?
User intent refers to the purpose behind a user's query. For example, a user might want to book a flight, check the weather, or get customer support.
Can you give me specific examples of user intents?
Sure! Examples include:
- Booking a service (e.g., "I want to book a hotel room")
- Seeking information (e.g., "What are your store hours?")
- Making a complaint (e.g., "I received a damaged product")
How can chatbots identify user intent?
Chatbots use natural language processing (NLP) to analyze user input and determine intent based on keywords, phrases, and context.
What happens if the chatbot can't understand the intent?
If a chatbot can't understand the intent, it may ask clarifying questions or escalate the conversation to a human agent for assistance.
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