What are the benefits of using a fallback UI in chatbots?
Fallback UIs provide a safety net when the chatbot can't understand user input, ensuring a smoother experience.
Can you give me some specific examples of fallback UIs?
Sure! Examples include displaying a list of FAQs, offering to connect with a human agent, or providing a search bar.
How do fallback UIs improve user satisfaction?
They reduce frustration by guiding users when the chatbot fails to comprehend their requests, enhancing overall satisfaction.
Are there any downsides to using fallback UIs?
Yes, if overused, they can make the chatbot feel less intelligent and may lead to user disengagement.
What best practices should I follow when implementing a fallback UI?
Best practices include keeping it simple, ensuring quick access to human support, and regularly updating the content.
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