What are some famous examples of successful crisis management?

What are some famous examples of successful crisis management?

Some notable examples include Johnson & Johnson's Tylenol crisis in 1982, and the way Starbucks handled the racial bias incident in 2018.

How did Johnson & Johnson manage the Tylenol crisis?

They quickly recalled 31 million bottles, communicated transparently with the public, and introduced tamper-proof packaging.

What about Starbucks' response to the racial bias incident?

Starbucks closed 8,000 stores for racial bias training and publicly committed to improving their policies and practices.

Are there other companies that handled crises well?

Yes, companies like Toyota with their recall crisis and Airbnb during the 2017 incident in Barcelona also managed their crises effectively.

What can we learn from these examples?

Key lessons include the importance of transparency, swift action, and a commitment to change in rebuilding trust.