What should I do if I received a faulty product?
An example of an AI chatbot conversation about handling faulty products and return steps.
What should I do if I received a faulty product?
I'm sorry to hear that! First, can you provide me with the order number and a description of the issue?
My order number is 12345, and the product doesn't turn on.
Thank you! I recommend checking the power source and trying a different outlet. If it still doesn't work, we can initiate a return.
I tried that, and it still doesn't work. How do I return it?
You can return it by filling out the return form on our website. I'll guide you through the process if you'd like!
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