How should I follow up after a customer complaint?
An example of an AI chatbot conversation about following up after customer complaints.
I recently received a complaint from a customer. How should I follow up?
It's important to follow up promptly. Start by acknowledging their complaint and expressing empathy.
What if the customer is still upset after my initial response?
In that case, offer a solution or compensation, and ask for their feedback on how to improve.
How can I ensure the customer feels heard?
Active listening is key. Repeat their concerns back to them and validate their feelings.
Should I follow up again after resolving the issue?
Yes, a follow-up after resolution shows you care about their experience and helps rebuild trust.
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