How do I handle difficult conversations with clients as a freelancer?
It's important to approach difficult conversations with empathy and clarity. Start by actively listening to the client's concerns.
What if the client is being unreasonable or aggressive?
Stay calm and professional. Acknowledge their feelings, but also set clear boundaries. Offer solutions that address their concerns.
Can you give me an example of how to respond to an angry client?
Certainly! You might say, 'I understand you're upset, and I want to resolve this. Can you share more about what specifically is bothering you?'
How can I prevent these difficult conversations in the first place?
Preventive measures include setting clear expectations from the start, maintaining regular communication, and being transparent about any challenges.
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