How can I improve client retention as a freelancer?
Improving client retention involves building strong relationships, delivering quality work, and maintaining communication. Have you tried regular check-ins?
I haven't done regular check-ins. What should I say during those?
During check-ins, ask for feedback on your work, discuss their current needs, and share updates on your services. It shows you care!
That sounds helpful! How often should I do these check-ins?
Aim for monthly check-ins, but adjust based on the client's preferences and project timelines. Consistency is key!
What if a client is unhappy with my work?
Address their concerns promptly. Listen actively, offer solutions, and be willing to make adjustments. This can turn a negative into a positive!
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