What are the differences between generative and retrieval chatbots?

What are the differences between generative and retrieval chatbots?

Generative chatbots create responses from scratch using AI models, while retrieval chatbots pull from a database of pre-existing responses.

Can you give me an example of each type?

Sure! A generative chatbot might create a unique response to a question, while a retrieval chatbot would select the best answer from a set of stored responses.

Which type is better for customer service?

It depends on the use case. Generative chatbots can handle complex queries, while retrieval chatbots are faster for common questions.

Are there any downsides to using generative chatbots?

Yes, they can sometimes produce irrelevant or nonsensical answers, and they require more computational resources.