How should I handle complaints from authors?

What steps should I take to address complaints from authors?

First, listen to the author's concerns without interrupting. Then, acknowledge their feelings and gather all relevant information.

What if the complaint is about a delayed response?

Apologize for the delay, explain the reason if possible, and provide a timeline for when they can expect a response.

How can I prevent future complaints?

Implement regular communication updates and set clear expectations for response times to keep authors informed.

Is there a way to follow up after resolving a complaint?

Yes, follow up with the author to ensure they are satisfied with the resolution and ask for feedback on the process.