How can I handle difficult conversations in meetings?

How can I handle difficult conversations in meetings?

Handling difficult conversations requires preparation. Start by identifying the key issues and your goals for the discussion.

What if the other person becomes defensive?

If they become defensive, try to remain calm and acknowledge their feelings. Use 'I' statements to express your perspective.

Can you give me an example of an 'I' statement?

Sure! Instead of saying 'You never listen to me,' you could say 'I feel unheard when my ideas aren't acknowledged.'

How do I keep the conversation productive?

To keep it productive, set clear objectives for the meeting and steer the conversation back to those goals if it strays.