I received a complaint from a donor about our recent fundraising event. What should I do?
First, acknowledge the donor's concerns. It's important to let them know you value their feedback.
How do I acknowledge their concerns without sounding defensive?
You can say something like, 'Thank you for bringing this to my attention. I appreciate your feedback and want to resolve this.'
What if the donor is very upset and confrontational?
Stay calm and listen actively. Validate their feelings and assure them that you are there to help.
Can you give me an example of how to respond to an upset donor?
Certainly! You might say, 'I understand why you're upset, and I'm here to help. Let's discuss how we can make this right.'
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